Effective Date: 22 April 2025
Welcome to GOGLOBAL (operated under the legal entity GOGLOBAL TRAVEL AND TOURS). By accessing or using our services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.
1. Company Overview
GOGLOBAL TRAVEL AND TOURS ("GOGLOBAL", "we", "our", or "us") offers a range of travel-related services, including but not limited to:
- Domestic and International Tour Packages
- Domestic and International Air Ticketing
- Hotel Reservations
- Visa Assistance
- Travel Insurance
- Transportation Services
2. Booking Policy
- All bookings are subject to availability at the time of confirmation.
- Bookings must be made through authorized channels (our website, office, or official agents).
- A booking is only confirmed once a deposit or full payment (as applicable) has been received.
3. Payments
- Prices are quoted in [PKR/USD/other currency], and may vary based on currency fluctuations, fuel surcharges, or other external factors.
- Full payment must be made before the issuance of travel documents (tickets, hotel vouchers, etc.).
- Payments can be made via bank transfer, credit/debit cards, or cash (subject to legal limitations).
4. Cancellation and Refund Policy
- Cancellation requests must be submitted in writing.
- Refund eligibility depends on the supplier's policies (airlines, hotels, tour operators).
- GOGLOBAL may charge a service fee in addition to supplier penalties.
- Some services may be non-refundable.
5. Changes and Amendments
- Any changes to confirmed bookings (e.g., dates, destinations, passenger details) are subject to availability and may incur additional charges.
- We reserve the right to make necessary changes to itineraries due to unforeseen circumstances.
6. Travel Documents
- Customers are responsible for ensuring that all personal documents (passports, visas, ID cards, vaccination certificates) are valid and up-to-date.
- GOGLOBAL provides visa assistance but does not guarantee visa approval.
7. Liability Disclaimer
- GOGLOBAL acts as an agent for third-party suppliers. We are not liable for any loss, injury, or damage resulting from services provided by these third parties.
- We are not responsible for delays, cancellations, or changes due to weather, natural disasters, strikes, or government actions.
8. User Responsibilities
- Customers must provide accurate information during booking.
- Misconduct or violation of local laws during travel may lead to termination of services without a refund.
9. Privacy Policy
We value your privacy. All customer information is handled in accordance with our Privacy Policy
10. Governing Law
These Terms and Conditions are governed by the laws of Pakistan. Any disputes shall be subject to the exclusive jurisdiction of the courts in Lahore, Pakistan.
11. Amendments
GOGLOBAL reserves the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of our services indicates acceptance of the revised terms.