Faqs

Frequently Asked Questions (FAQ)

1. What services does GOGLOBAL TRAVEL AND TOURS offer?

We offer a wide range of travel services including:

  • Domestic and International Tour Packages

  • Air Ticketing (Domestic and International)

  • Visa Assistance

  • Hotel Bookings

  • Travel Insurance

  • Transportation Arrangements

2. How do I book a tour package with GOGLOBAL?

To book a tour package, you can:

  • Visit our website and browse available packages.

  • Contact our customer service team via phone or email.

  • Or, visit our office directly for personalized assistance.

3. Can I customize a tour package?

Yes! We offer customizable tour packages based on your preferences, including the number of days, destinations, and activities. Feel free to discuss your specific needs with our travel consultants, and we'll create a tailor-made experience for you.

4. What is the payment process for bookings?

We accept payments via:

  • Bank Transfer

  • Credit/Debit Card

  • Cash Payment (for local bookings)

A deposit may be required to confirm certain bookings, with the balance due before your trip begins.

5. Can I get a refund if I cancel my booking?

Refund eligibility depends on the type of service booked (e.g., tour packages, air tickets, hotel bookings). Please refer to our Refund Policy for full details on cancellations and refund timelines.

6. How far in advance should I book my tour?

We recommend booking at least 4–6 weeks in advance to secure the best prices and availability. However, last-minute bookings can also be arranged depending on availability.

7. Is travel insurance included in the tour packages?

Travel insurance is optional and can be added to any tour package at an additional cost. It covers unexpected events like trip cancellations, medical emergencies, or lost luggage.

8. Are there any age restrictions for the tours?

There are no specific age restrictions for our tours. However, certain tours or activities may have age recommendations or limitations. Please check the details of your chosen package or consult with our team for more information.

9. How do I apply for a visa?

We offer visa assistance for most countries. Once you book your tour package with us, our team will guide you through the visa application process, including documentation requirements and submission instructions.

10. What should I pack for my trip?

Packing depends on the destination and type of tour you are taking. Our travel consultants will provide a recommended packing list for your specific trip. However, it's always a good idea to bring essentials such as comfortable clothing, toiletries, personal documents, and any necessary medications.

11. What happens if my flight is delayed or canceled?

If your flight is delayed or canceled, please contact us immediately. We'll work with the airline to assist you with rebooking or refund options, depending on the circumstances.

12. Do you offer group bookings?

Yes! We specialize in group travel and can accommodate large groups for both domestic and international tours. Please get in touch with us for group booking discounts and customized itineraries.

13. How can I contact customer support?

You can reach us at:

  • Phone: 0092 311 4077770

  • Email: goglobal@goglobal.com.pk

  • Office: 443 Q, Commercial Area, Phase 2, DHA, Lahore, Pakistan

14. What are the payment and refund policies for air tickets?

For air ticket bookings, please refer to our Air Ticket Refund Policy, which outlines eligibility for refunds, processing time, and conditions for different ticket types (refundable vs. non-refundable).

15. Can I make changes to my tour package after booking?

Yes, changes can be made to your booking, subject to availability and any additional charges imposed by service providers (airlines, hotels, etc.). Please contact us as soon as possible to discuss your options.