Refund Policy

1. Eligibility for Refunds

Refunds are available under the following conditions:

  • The request is made within [X days] of purchase.
  • The product/service is unused or undamaged (for physical goods).
  • For digital goods, the service/product has not been downloaded or accessed.
  • Services that have not been initiated or delivered.

2. Non-Refundable Items

The following items are non-refundable:

  • Customized products or services.
  • Subscription fees already processed for the billing cycle.
  • Items purchased on sale or with special discounts.

3. Refund Process

To request a refund:

  1. Contact us at [email@example.com] with your order details.
  2. Provide proof of purchase (e.g., receipt or order confirmation).
  3. If applicable, return the product in its original condition and packaging to [return address].

4. Processing Time

Refunds are processed within [X business days] after approval. The amount will be credited back to your original payment method. Processing times may vary depending on your payment provider.


5. Partial Refunds

Partial refunds may be granted in the following cases:

  • The item is not in its original condition or is damaged due to reasons not covered by us.
  • The refund request exceeds the eligible timeframe but meets specific conditions for partial refunds.

6. Exchanges

We may replace defective or damaged items with the same item. To request an exchange, contact us at [email@example.com].


7. Cancellation Policy

If you wish to cancel an order, refer to our Cancellation Policy for specific terms and conditions.


8. Contact Us

For any questions or assistance with refunds, reach out to us at:

  • Email: refunds@dummyemail.com
  • Phone: +123 456 7890
  • Address: 123 Refund Lane, Cityville, Country